Frequently Asked Questions

Here you will find answers to frequently asked questions.

If you don’t find the answers you’re looking for, just give us a call by pressing the button.

Can I rent a cargo van from Van Rental Thessaloniki?

To proceed with a Cargo Van rental from Van Rental Thessaloniki, you must be between 23 and 73 years old. You must have had a driving licence for at least 1 year.

Which driver's license do I need?

Private Kleintransporter bis zu 3,5 Tonnen können mit einem normalen Führerschein gefahren werden, ein gewerblicher Führerschein ist nicht erforderlich. Der Führerschein muss griechisch, europäisch oder international (IDL) sein.

How can I book a Cargo Van from Van Rental Thessaloniki?

You can also make a reservation by calling +30 2310 229519 or by emailing

Can I return the commercial van to a different location than agreed?

Return to a location other than the one agreed between our company and the renter is only allowed with our company’s approval and will incur an additional charge.

What happens if I am late in returning the rental van?

If you exceed the scheduled return time by one hour, you will incur a full-day charge.

What do I do in case of an accident?

Contact the Hellenic Police and the Van Rental offices in Thessaloniki at +30 2310 229 519 to send you accident care.

If the van breaks down, what is the procedure I need to follow?

If you experience any technical issue with your rental van, please contact one of our associates immediately on +30 2310 229 519.

What happens to the fuel in the rental van?

You pick up the car from Van Rental Thessaloniki with a full tank and return it with a full tank. Our company recommends the use of EKO’s Diesel Avio Double Filtered for greater fuel economy and avoiding technical problems on your routes.

Can I drive as many kilometres as I want?

When renting a van from Van Rental Thessaloniki, you are entitled to drive 100 km per day. For any additional kilometres, there is an extra charge.

Do I need to pay a prepayment to make a reservation?

A prepayment is only required if there is limited availability of vans for hire.

Which method is used to pay the rent?

Payment of the rent can be made by bank deposit or debit/credit card, as well as by cash. In the case of a bank deposit, the tenant’s full name and telephone number must be mentioned.

Can I rent a van from Van Rental Thessaloniki without a credit card?

In order to rent a van from Van Rental Thessaloniki, you are required to have a VISA/Mastercard credit card in the name of the driver or the company that will write the invoice, for the payment of the guarantee. If you do not have a credit card, please contact us.

Have the vans been disinfected for coronavirus?

All vans in the Van Rental Thessaloniki fleet are delivered after an interior and exterior cleaning. Note that inside, all surfaces are also disinfected against coronavirus.